Firstborn

Firstborn

Firstborn

We are a design and innovation company. We work with forward-looking companies to shape modern brands for a purpose-driven future.

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Design is a potent strategic tool that companies can use to gain a sustainable competitive advantage.

— Philip Kotler
We start with purpose.

All good things start with a vision. Great things start with a vision rooted in purpose.

The fundamental yet difficult question all businesses should be able to answer is: “Why do you exist now, and what do you want to be when you grow up?”

This purpose-driven vision becomes our compass. It defines our reason for being. It aligns teams and arms us with a shared vocabulary to create memorable work. And it’s where we start. It’s our collective launch pad for determining what’s next.

We consider the full picture.

We believe that User Experience is more than a digital discipline—it applies to how brands fundamentally connect with their consumers. Consumers experience a brand as an integrated system—something we call an Experience Economy.

Their perception of a brand is shaped by the collective value of all the touchpoints within the Experience Economy—allowing the consumer to connect with a brand in a more meaningful and purposeful way.

We explore in context.

We have a strong bias towards action. Our design process is visual. It’s strategic and collaborative. We like realized things more than relitigating hypotheticals. That’s why we create brand and design frameworks, prototypes and experiences that help our clients visualize and navigate their Experience Economy so that they can better connect with their consumers in a more positive and impactful way.

1We value people first.

We build strong, long-lasting relationships around openness and mutual respect.

2Good design is good business.

Strategic design is a process, not just a pretty picture. Done right, design is a powerful differentiator for your business.

3Great work is hard.

It's about making tough decisions, not just building consensus. It’s about reduction. And reduction is hard.

4Less talk. More rock.

Our design process is visual and collaborative. If a picture says a thousand words, a prototype says a million.

5Transparency & collaboration win.

We’re a partner and collaborator—not a vendor. Collaboration is a balancing act between the business needs, teams and partners. And that requires transparency.

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There is no singular process that fits every challenge—there are no silver bullets. Organizations are different. People are different. And business challenges are different. That said, we have a couple of key tenets that shape how we work.

01Hit pause.

Is it really a website you need? Many of our clients come to us thinking they need “x,” but they discover they actually need “y.” Our immersion workshops align all stakeholders on what the mission really is and how we’ll move forward together.

02Mix it up.

We use a cross-disciplinary approach to optimize project team output. This leads to modern products and experiences, brand systems and the content that supports each.

03Start making.

Put yourself in the seat of the user by being the user. There should be more time experiencing what the actual product or service looks, feels and acts like, and less time lost in the loop of endless hypotheticals.

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